I cannot express in words my appreciation for the care that my mother received during her stay with you. Because of the distance between my home and Lafayette, I had to depend on so many of you to take care of her daily, and you came through for us. My weekly visits were always a treat not only to see her, but also to relate to the staff and other residents.
I must applaud nurses, CNAs, housekeeping, transportation, receptionists, bookkeepers, social workers, pt, wound care, beautician, and even other residents who were so kind and considerate. The offer of food was always special and the food was so good! Only in South Louisiana would a nursing home serve its residents that good shrimp gumbo!
Your staff was always responsive to my requests for information and I loved the calls with weight, medication, and care reports. Ms. Flo was so patient and kind to my mother and accommodating with my in and out time. Whenever I visited, it was always evident that this facility was clean and free of odors and that was very important to me.
If I named those who were helpful and kind, I would surely miss someone. But I do want to share with your staff one incident that was such a blessing to me. I had driven for 3 hours, spent 3 hours in the doctor’s office with mom in a wheelchair, and then been for 4 hours at the hospital. When the van driver (small young lady) came to Laf. General to pick mom up, mom was concerned about whether I was going with her or not. This little young lady looked at me and said, “We’re going to take care of her. The staff is waiting for her to come back. You go find your bed for the night.” I probably never got to say to her how comforted I was by those few words. This is just one of the examples.
I never expected that our experience with nursing home care would be of this quality. My thinking has been changed by my experience with this nursing home care, the residents who need that care, and the demands on the staff that provides the services. Thank you will never be enough. Special thanks to Selena for leading us to MDL.
Also, many thanks for your thoughtfulness in sending the beautiful plant for mom’s services.
- Pat O’Bryan for Mrs. Lou Anna Greeson